Shipping policy


Website Shipping and Refund Policies

Shipping policy

Thank you for choosing Dr. Killigan's for your non-toxic, pest control needs. We are dedicated to creating high-quality, well-designed, effective solutions to help you restore peace in your home by eliminating unwanted insects.

Shipping Costs: We provide complimentary standard shipping for orders with a subtotal exceeding $50. For orders totaling less than $50, we offer standard shipping at a rate of $7.97 or expedited shipping at $14.97. For orders shipped outside of the contiguous United States, the standard shipping fee is $9.97.

Free Shipping with a Coupon: If your order qualifies for free shipping based on a subtotal of over $50 but the application of a coupon reduces the subtotal to the point where free shipping is removed, our dedicated Customer Experience Team will gladly assist you by manually processing the order with both the coupon and free shipping, as long as the new total is within $5 of the free shipping threshold. If you believe you've encountered this situation, please don't hesitate to contact our Customer Experience Team at support@drkilligans.com.

Shipping Times: Orders placed before noon will be promptly processed and shipped on the same day. Orders placed after noon will be processed and shipped on the following business day. Please note that shipments are not processed or delivered on weekends or holidays. Following processing, your products are estimated to arrive within 3-8 business days.

For orders delivered outside of the contiguous United States, shipping may require an additional couple of days.

During major holidays, orders may experience delays due to the increased volume of packages being shipped. We kindly ask for your patience and understanding during such times and recommend allowing extra time for the package to reach its destination.

Lost Shipments: If you suspect that your shipment is missing during transit, kindly reach out to our Customer Experience Team for further investigation. To qualify as lost, a package must exceed the standard 3-8 business day shipping window.

In cases where your order is marked as "delivered" but hasn't arrived yet, we recommend waiting an additional day before contacting our team. Occasionally, carriers may prematurely mark packages as delivered before the actual delivery occurs. We also encourage you to thoroughly search your property and check with your neighbors in case the package was left in an alternative location.

If your package hasn't been delivered within the specified timeframe, our team will gladly provide you with a complimentary replacement.

Cancelation Policy

Once an order has been placed, we are allowed a 30 minute window to make changes to the order. If there is an issue with your order, please contact us right away so we are able to make the necessary adjustments. Please keep in mind that we do not offer 24 hour Customer Experience and may not be able to process your request in time. 

If we are unable to cancel or adjust your order in time, please contact our Customer Experience Team at support@drkilligans.com to begin the return process for your order.

Making Changes to an Existing Order

Once your order has been placed, our team and third party shipping company work quickly to get your order sent out right away. Because of this, we are only allowed a small window of time to make any edits to your order. If you are needing to make a change to your order, please contact our Customer Experience Team right away so we are able to make the necessary adjustments. Please keep in mind that we do not offer 24 hour Customer Experience and may not be able to process your request in time. 

Adding a Product to an Order: After an order has been submitted, we are unable to add an additional product. If you would like to add an additional product, please contact our team so we can cancel and refund your original order. Once the order has been canceled and refunded, you can place a new order that includes the additional product. If the order cannot be canceled our Customer Experience Team can begin the return process for your order.

Removing an Item from an Order: Once the order has been placed, our team is only allowed a small window of time to make changes to an order. If you accidentally ordered an additional item on accident, and would like to have that item removed from your order, please email or call our Customer Experience Team right away. If the order has already entered processing, we may not be able to make the adjustment. When this happens, we will provide a pre-paid shipping label for the unwanted items to be returned. 

Changing Order Address: Once an order has been placed, we are unable to change the address listed on the order. If you are unable to access the address listed on the order, our Customer Experience Team is happy to send you a complimentary replacement as a one time courtesy. However, we will only be able to make this exception once and any future order placed with the incorrect address will be at the expense of the customer. 

Refund & Returns

We stand by our products' high standards and your satisfaction. If not completely satisfied, we guarantee a 100% refund or free replacement with a lifetime warranty.

Our 100% Satisfaction Guarantee covers:

  • Lifetime warranty for free replacements or full refunds if you're unsatisfied with your product.
  • Free replacements for lost-in-transit, damaged, missing products, or unsatisfactory results.
  • Note: PayPal refunds unavailable after 180 days.

Exceptions may apply at our discretion.

Dr. Killigan's 100% Satisfaction Guarantee includes a full refund, covering product price, shipping, and tax. For non-liquid product refunds, kindly return using a prepaid USPS shipping label.

Refunds:

Refunds will be processed to the payment method that was used at the time of purchase. If you no longer have access to the payment method, you will need to contact your bank to have the funds transferred to your account. 

Purchases through Amazon:

If your product was purchased through Amazon and you are within 30 days of your original purchase date,  we ask that you process your refund through Amazon. Here are the steps to process a return within Amazon’s 30-day return window through their website: 

  1. Login to Amazon.com
  2. Go to your Orders under the Returns & Orders tab on the upper right corner of  Amazon’s homepage.
  3. Find the product you want to return.
  4. Click Return or Replace Item, located to the right of the product and description
  5. Check the box next to the item you are returning or replacing.
  6. Choose a pre-loaded response on why you are returning the item and add comments as needed.
  7. Press continue.
  8. Choose a Replacement, Refund to Amazon account, or Original Payment Method
  9. Press continue.
  10. Choose the correct option for How Will You Mail Your Return. Press Confirm Return.
  11. Print the shipping label or select the QR code label if applicable.
  12. Package the return. (Used items are accepted). Place the label. Ship.

Please let us know if you run into any problems so we can help to remedy them right away.


If you have purchased through Amazon but you are no longer within 30 days of purchase, please contact our Customer Experience Team at support@drkilligans.com and provide them with your Amazon Order ID. 

Purchases through Walmart:

If your product was purchased through Walmart and you are within 90 days of your original purchase date,  we ask that you process your refund through Walmart. Here are the steps to process a return within Walmart’s 90-day return window through their website: 

  1. Log in to your Walmart account
  2. Click on purchase history & then navigate to the item you want to mail back. 
  3. Click "start a return" beside the item. This option lets you use your printer to print out a free return shipping label. 
  4. Make sure your item is packed in the original packaging.
  5. Attach the shipping label & mail the item back. 
  6. When it's received, your refund will be processed, or a replacement will be sent out to you. 

If you have purchased through Walmart but you are no longer within 90 days of purchase, please contact our Customer Experience Team at support@drkilligans.com and provide them with your Walmart Order Number.