FAQ
Having questions without answers can be a pest.
Here are some of your most frequently asked questions, and their answers. If you're wondering about one of our products, you'll find more specific FAQs and answers listed on the product page.
Your success is our goal, so if you need more information please don't hesitate to reach out.
ARE ALL DR. KILLIGAN'S PRODUCTS NON-TOXIC?
Dr Killigan takes pride in using only the safest ingredients - many of which can be found in most pantries across the USA.
All of our products are classified as Minimum-Risk Pest Products, meaning they contain ingredients that are recognized by the U.S. Environmental Protection Agency to "pose little to no risk to human health and the environment.”
So, the answer is a resounding YES! All of Dr Killigan's products are naturally non-toxic, and harmless when used as directed around food, pets and children.
CAN I CHANGE OR CANCEL MY ORDER?
Once your order is placed, we have a short window of time in which to make changes, before our fulfillment center gets your order on its way to you.
We know that sometimes order edits need to be made, and want to help you have the best possible experience with us. For the best chances of having your order edited or cancelled in time, please email or call our Customer Experience Team as soon as possible.
You can reach us:
- Via email at support@drkilligans.com
- By phone at (844) 525-2779
- Through our website's Chat feature
While we cannot guarantee that we will be able to make the change or cancellation you're requesting, we can promise to put you in touch with a real person who will work to find a suitable alternative.
WHAT IF I FORGOT TO APPLY MY DISCOUNT?
We know it happens to the best of us! But not to fear - we've got your back.
If you forgot to apply your code to your purchase, you can reach out to our Customer Experience Team at support@drkilligans.com for assistance.
Please include your order number, and the code you were trying to use. As long as your code is valid, and your order qualifies, we will apply the discount and refund you the difference.
WHAT IF I'M NOT 100% SATISFIED?
Dr. Killigan's primary goal is your success: to see peace restored to your home. We stand by our products, and are so confident in them that we offer a 100% satisfaction guarantee.
If you have not had the results you were hoping for, please contact our Customer Experience Team. Our team is equipped to assist you with troubleshooting to ensure your success against your pests, and will journey with you until you gain victory.
If you’ve given our products a try, followed the instructions, and are still not satisfied, we will provide a full refund or replacement of your purchase.
CAN I ORDER FROM OUTSIDE THE USA?
At this point Dr. Killigan's products are available for sale in the USA, and on Amazon UK. Orders placed from US states and territories are able to be fulfilled, including Armed Forces bases. For customers in Europe, we recommend ordering from Amazon UK.
We're working hard to be able to ship our products overseas, but unfortunately aren't able to do that at this point. For our friends in Canada and elsewhere, we're working hard to be able to get our products to you. We hope we can soon. Stay tuned!
CAN I RETURN OR EXCHANGE MY ORDER?
We are happy to help you with a return or exchange, as long as your product is within warranty.
To get started on your return, or check your order's eligibility, follow this link HERE.
As always, if you have any issues, please feel free to contact our friendly Customer Experience team, and we will be happy to help.
Monday - Friday: 9am - 4pm PST
Saturday - Sunday: 12am - 3am PSTAverage answer time: 24h