Frequently Asked Questions
Having questions without answers can be a pest. Here are some answers to our customer's most frequently asked questions. Your success is our goal and you can also connect with our customer service team for more information. If you have a product specific question, please see the product pages for the FAQ.
Can I place a phone order?
Yes! We would be thrilled to hear from you. Please contact our engaging Customer Service Team at (844) 525-2779 between the hours of 9:00 am and 5:00 pm PST.
What is the latest I can have my order changed or canceled?
Once your order is placed, please email or call our Customer Service Team as soon as possible. Our agents have the ability to both make changes to and cancel your order within a short time-frame. If it is before 12:00 pm, (in your time zone), on the day-of-order, we are able to make these changes. If we are unable to, our team will gladly offer further assistance. Your satisfaction is top priority to Dr. Killigan and his team.
Do you ship to Canada?
At present, we are unable to fulfill orders for Canada. We have the ability to ship outside the United States on our end; however, some countries have strict border guidelines that inhibit us from being able to send out our products. In Canada, our products do not pass the border requirements, as they fall under animal products. We hope to work out our shipping with Canada and be able to ship all around the world with ease as the company continues to grow.
Can I purchase your product outside of the USA?
At this time, if you are interested in purchasing from a European country, we are selling on Amazon EU.
What Can I Expect From Customer Service?
Our Customer Service Team has a high value for authentic, timely, and excellent customer service and we will work to the best of our ability to bring peace both to your online shopping experience and into your home. You can reach us via email at email@example.com, by phone at (844) 525-2779, or via chat through our website.
How does your 100% satisfaction guarantee work?
Our goal is to see you succeed. If you’ve given our products a try, having followed the instructions, and have not had the results you were hoping for, we would be happy to assist you with a full refund or replacement of your purchase. Please contact our Customer Service Team.
What if I have a coupon I want to apply after my purchase?
All valid coupons and discounts must be applied prior to purchase and will not be applied retroactively following completion of a transaction.