Returns and Exchanges

Thank you for shopping with Dr Killigan’s!

All of our returns and exchanges are completely free of charge - meaning that you can shop with zero risk.

We strive to ensure your satisfaction with every purchase. If you are not satisfied for any reason, take advantage of our 100% satisfaction guarantee.

Dr Killingan has a fully automated returns and exchanges system. However, if you would like assistance with your return, please contact our Customer Experience Team for assistance and we will gladly help you. 

Eligibility for Return or Exchange:

• Products are eligible for exchange or return within 45 days after the delivery date. 
• Items must be unused and in their original packaging. An open outer box is acceptable, but all seals and plastic wrapping must be intact. 
• Liquid products are not eligible for return or exchange due to health and safety restrictions.

Other Queries:

If your item is not eligible for return or exchange within these parameters, please reach out to our Customer Experience team: 

Damaged, liquid products, missing or other issues  will be addressed and problems resolved as applicable. 

Please remember: We want you to be completely satisfied with your experience, and we are here to help.

Getting Started:

If your product meets the above criteria you can begin your return HERE.

You will be guided through a step-by-step process, and your pre-paid return label will be generated. Your refund or exchange will process as soon as your order has been shipped back to us.

For any questions or further clarification regarding our return and exchange policy, please don’t hesitate to reach out. We value your business and are committed to providing you with whatever support you require.

Cheers to a bug-free home!